Eligibility for Returns & Exchanges
Items can be returned or exchanged within 14 days of delivery.
Items must be unused, in original packaging, and in the same condition that you received them.
A valid proof of purchase (order number or receipt) is required.
Non-Returnable Items
We do not accept returns or exchanges for:
Items marked as Final Sale
Screen protectors or opened packaging of hygiene-sensitive items (e.g. earbuds)
Gift cards
Defective or Damaged Items
If you receive a damaged or defective item, please contact us within 3 days of receiving your order. We’ll arrange for a replacement or a full refund
Return Shipping
Customers are responsible for return shipping costs, unless the return is due to a damaged or incorrect item.
We recommend using a trackable shipping method to ensure your return reaches us.
How to Return or Exchange an Item
Contact our support team at [sales@rsilou.premium-eg.com] with your order number and reason for return.
We’ll provide a return authorization and instructions.
Once we receive and inspect your return, we’ll notify you of the approval or rejection.
Approved returns will be refunded to your original payment method within 5–10 business days.
Refunds
Approved returns will be refunded to your original payment method.
Please allow 5–10 business days for the refund to appear in your account after the return is processed.